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Questions & Answers Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly at. Write us an e-mail via the form, or just send us an e-mail directly at.

SHOPPING INFORMATION SHOPPING INFORMATION

Are your products all natural and organic? Are your products all natural and organic?

Yes and no. We offer you safe, non-toxic beauty products, free from known or suspected harmful ingredients.Some brands are super-dedicated to natural and only use 100% natural or organic ingredients. Other brands make a conscious choice to use safe synthetics when natural ingredients come from unsustainable sources or are impractical.For example, Vitamin C is one of the most well known active ingredients in skincare. It’s also most likely synthetic. While chopping up vitamin C-rich fruit and vegetables is possible for DIY recipes, it’s highly unstable. For this reasons, vitamin C is usually synthetic — even in natural skincare products.

Yes and no. We offer you safe, non-toxic beauty products, free from known or suspected harmful ingredients.Some brands are super-dedicated to natural and only use 100% natural or organic ingredients. Other brands make a conscious choice to use safe synthetics when natural ingredients come from unsustainable sources or are impractical.For example, Vitamin C is one of the most well known active ingredients in skincare. It’s also most likely synthetic. While chopping up vitamin C-rich fruit and vegetables is possible for DIY recipes, it’s highly unstable. For this reasons, vitamin C is usually synthetic — even in natural skincare products.

Are your products all Cruelty free? Are your products all Cruelty free?

absolutely! Animal testing is the ugly side of the beauty industry and we refuse to participate. Our brands embrace cruelty free practices and are 100% cruelty free. That means no animal testing at any stage - not ever! Most of our products are vegan friendly. A few products contain honey or beeswax from sustainable honeybee farms.

absolutely! Animal testing is the ugly side of the beauty industry and we refuse to participate. Our brands embrace cruelty free practices and are 100% cruelty free. That means no animal testing at any stage - not ever! Most of our products are vegan friendly. A few products contain honey or beeswax from sustainable honeybee farms.

Are your products safe for sensitive screen? Are your products safe for sensitive screen?

Generally, yes. BUT... if you have sensitive skin you know any ingredient, no matter how ‘natural’, can cause a reaction. Occasionally, essential oils can irritate sensitive skin so we recommend our Free sample collection if your skin is extra sensitive.

Generally, yes. BUT... if you have sensitive skin you know any ingredient, no matter how ‘natural’, can cause a reaction. Occasionally, essential oils can irritate sensitive skin so we recommend our Free sample collection if your skin is extra sensitive.

Do you list all of the ingredients in your products? Do you list all of the ingredients in your products?

Yes, we believe in 100% transparency and expect our brands to do the same. In fact, because our natural makeup and natural skincare brands use natural and organic ingredients and occasionally safe synthetics, you wont need a chemistry degree to decipher our labels. Most of the ingredients should be easily recognizable. We encourage you to read our ingredients lists. If you have a question about any ingredient, contact us for more information.

Yes, we believe in 100% transparency and expect our brands to do the same. In fact, because our natural makeup and natural skincare brands use natural and organic ingredients and occasionally safe synthetics, you wont need a chemistry degree to decipher our labels. Most of the ingredients should be easily recognizable. We encourage you to read our ingredients lists. If you have a question about any ingredient, contact us for more information.

Why is the color or scent of my product different this time? Why is the color or scent of my product different this time?

Minor differences will almost always exist with natural beauty products. It depends on when ingredients are harvested. Most brands source from a variety of farms, so sources are not depleted, which also results in variations. These minor variations do not change the potency of your products.

Minor differences will almost always exist with natural beauty products. It depends on when ingredients are harvested. Most brands source from a variety of farms, so sources are not depleted, which also results in variations. These minor variations do not change the potency of your products.

help! I'm not sure which product is best for me, can you give me some advise? help! I'm not sure which product is best for me, can you give me some advise?

We’re here to help! We know how difficult it can be to choose between several products. Contact us and we will gladly help you find the best organic makeup and organic skin care products for you

We’re here to help! We know how difficult it can be to choose between several products. Contact us and we will gladly help you find the best organic makeup and organic skin care products for you

Do you include free samples with orders? Do you include free samples with orders?

When available - we include free makeup and/or skincare samples with every order. If you have a specific product you want to try, please contact us right away and we will do our best to include it – supply permitting. You can also check out our sample program.

When available - we include free makeup and/or skincare samples with every order. If you have a specific product you want to try, please contact us right away and we will do our best to include it – supply permitting. You can also check out our sample program.

How are your products packaged? How are your products packaged?

the companies we have chosen to partner with have both an environmental as well as a social conscience. Each brand approaches packaging a little differently. Most of our natural and organic skin care products are packaged in recyclable glass to preserve their integrity and maximum potency and ensure there is no leaching of plastic toxins that occurs with cheap plastics.

the companies we have chosen to partner with have both an environmental as well as a social conscience. Each brand approaches packaging a little differently. Most of our natural and organic skin care products are packaged in recyclable glass to preserve their integrity and maximum potency and ensure there is no leaching of plastic toxins that occurs with cheap plastics.

Where is city of organic located? Where is city of organic located?

We are located in Dimapur , Nagaland. We are an online boutique associate of City of Organics Thailand too. We try be as accessible as possible and have found we can provide you with the absolute best assistance possible through online support. Need assistance or have a question - Contact our India office . We'd love to hear from you!

We are located in Dimapur , Nagaland. We are an online boutique associate of City of Organics Thailand too. We try be as accessible as possible and have found we can provide you with the absolute best assistance possible through online support. Need assistance or have a question - Contact our India office . We'd love to hear from you!

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