What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
• We may use the information to customize the website according to your interests.
• We may provide your information to our third party partners for marketing or promotional purposes.
• We will never sell your information.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

SHIPPING

• We have standard shipping charges for most addresses.
• A flat Rs.50 charge is applied to all orders below Rs.2500, while there is free shipping for all orders above Rs.2500.

DELIVERY PROCESS

• HOW IT WORKS: Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
• After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
• Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

SHIPPING DESTINATIONS

Beauty barn ships India wide!

 

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive an email/SMS/Instagram with the details of the tracking number and the courier company that is processing your order.

 

DISPATCHING ORDERS:

We ensure your orders are dispatched within a few hours of order (before 10a.m on working days) to upto two working days.

 

Packaging and Damage

Beauty barn maintains a very high level of quality control and till date, we have received minimal complaints about the quality of our packaging.
Furthermore, less than 0.5% 0f our products we ship are returned to us as damaged. To ensure your products remain undamaged during the shipping process, each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap, which are then packaged in boxes which are wrapped in plastics.
We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.

 

Return and Exchange Policy

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can email us or contact us at Instagram with the photo of leaked or damaged items, in such cases we either offer an exchange or a discount on your next purchase which beauty barn reserves the right to decide.

If you have received a wrong product other than your order, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

• Step 1: Contact our Customer Support team via email or Instagram within 2 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
• Step 3: We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact within 15 days.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered
• Defective products that are covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If request is initiated after 5 business days of order delivery
• Free product
• We do not exchange vitamin C serums . We restock our vitamin C monthly and store it in cool temperature until it’s shipped out to you to avoid oxidation. However pure vitamin C has a tendency to leak in hot weather during transit which is beyond our control. Hence pure vitamin C is only product that we do not offer exchange.
• our vitamin C- Bywishtrend pure vitamin C 21.5 serum,Tiam C source , Tiam Red Serum , klairs Freshly juiced vitamin drop

 

CANCELLATION BEFORE SHIPMENT

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support or contact us on Instagram @ or WhatsApp @+

In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.

Cancellation After Shipment

If you wish to cancel an order that has been shipped but has not yet been delivered, please email us @ or contact us at Instagram

• In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
• Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.

REFUND FOR CANCELLATION

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

 

CANCELLATION BEFORE SHIPMENT

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support or contact us on Instagram @ or WhatsApp @+91

In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.

 

Cancellation After Shipment

If you wish to cancel an order that has been shipped but has not yet been delivered, please email us @ or contact us at Instagram

• In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
• Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
• We may use the information to customize the website according to your interests.
• We may provide your information to our third party partners for marketing or promotional purposes.
• We will never sell your information.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

SHIPPING

• We have standard shipping charges for most addresses.
• A flat Rs.50 charge is applied to all orders below Rs.2500, while there is free shipping for all orders above Rs.2500.

DELIVERY PROCESS

• HOW IT WORKS: Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
• After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
• Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

SHIPPING DESTINATIONS

Beauty barn ships India wide!

 

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive an email/SMS/Instagram with the details of the tracking number and the courier company that is processing your order.

 

DISPATCHING ORDERS:

We ensure your orders are dispatched within a few hours of order (before 10a.m on working days) to upto two working days.

 

Packaging and Damage

Beauty barn maintains a very high level of quality control and till date, we have received minimal complaints about the quality of our packaging.
Furthermore, less than 0.5% 0f our products we ship are returned to us as damaged. To ensure your products remain undamaged during the shipping process, each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap, which are then packaged in boxes which are wrapped in plastics.
We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.

 

Return and Exchange Policy

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can email us or contact us at Instagram with the photo of leaked or damaged items, in such cases we either offer an exchange or a discount on your next purchase which beauty barn reserves the right to decide.

If you have received a wrong product other than your order, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

• Step 1: Contact our Customer Support team via email or Instagram within 2 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
• Step 3: We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact within 15 days.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered
• Defective products that are covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If request is initiated after 5 business days of order delivery
• Free product
• We do not exchange vitamin C serums . We restock our vitamin C monthly and store it in cool temperature until it’s shipped out to you to avoid oxidation. However pure vitamin C has a tendency to leak in hot weather during transit which is beyond our control. Hence pure vitamin C is only product that we do not offer exchange.
• our vitamin C- Bywishtrend pure vitamin C 21.5 serum,Tiam C source , Tiam Red Serum , klairs Freshly juiced vitamin drop

 

CANCELLATION BEFORE SHIPMENT

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support or contact us on Instagram @ or WhatsApp @+

In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.

Cancellation After Shipment

If you wish to cancel an order that has been shipped but has not yet been delivered, please email us @ or contact us at Instagram

• In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
• Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.

REFUND FOR CANCELLATION

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

 

CANCELLATION BEFORE SHIPMENT

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support or contact us on Instagram @ or WhatsApp @+91

In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.

 

Cancellation After Shipment

If you wish to cancel an order that has been shipped but has not yet been delivered, please email us @ or contact us at Instagram

• In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
• Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.